Fairmont Gold Attendant

Fairmont Jakarta

Jakarta Pusat dan 5 kota lainnya

Gaji:
Gaji Kompetitif

Tipe Pekerjaan
Full-Time

Persyaratan

  • Certificate or diploma in hospitality or related field
  • Minimum of 1 years of relevant experience in FO department
  • Strong working knowledge of Opera, Microsoft Offices
  • Food and beverage knowledge or background

Deskripsi Pekerjaan

1st Provide personalized assistance to Fairmont Gold Guests

  • Greet and Farewell guests in a friendly, courteous manner
  • Use the guest names wherever possible
  • Identifying guest preference acting on them to ensure a service experience is created and communicate to team and updating profile plus.
  • Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong
  • Ensure that every guest request is owned and resolved in a timely manner

2nd Focus on the guest stays experience              

  • Provide the service based on the guest preferences
  • Provide the check in and check out process at the lounge
  • Ensure the service provided is done in a timely manner
  • Build a strong relationship with the guest and anticipate their needs
  • Provide a smooth arrival and departure experience

3rd Work as part of Fairmont Gold Team

  • Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next.
  • Cleanliness and work safety in Food preparation and service areas
  • Efficiency of work in dish wash, pantry, and service preparations
  • Timeliness in pick-up and delivery of menu items
  • Accuracy in order taking
  • Controlling inventory needed for Fairmont Gold pantry

Bidang Pekerjaan:
Administrative & Customer Relationship

Diiklankan sejak
27 November 2019

Ditutup pada
27 December 2019